Bob Johnson's Blog on Internet Marketing

In blog postings and presentations, I've noted that the "traditional" viewbook (the big, beautiful, expensive publication often planned as a first inquiry response piece) is much less effective today than just a few years ago. Lots of reasons for that, but one of the most important is the reluctance of colleges to send that piece to early sophomore inquiries. In most cases, the response to people who inquire early in the recruitment cycle is still pretty weak.

Does that mean that print publications don't have a role in recruitment? Not at all.

Colgate University continues to impress me with their adaptation of print in an extended recruitment cycle. One of the things waiting for me this week when I returned from my Customer Carewords meetings in Ireland was yet another large and impressive publication from Colgate. And that made me recap what's come along from Colgate since my inquiry in May of 2006 as a high school sophomore.

Here the sequence since then:

• A 32-page photo book highligting life at Colgate over a single week, sent soon after the inquiry as the first response piece. Almost entirely photos, almost no facts.
• Early in June of 2006, the first of 14 monthly email newsletters that arrive in the first few days of each month.
• At least 12 email invitations to chat sessions have been included between early summer of 2006 and August of 2007.
• No later than September of 2006, the first of at least 9 large postcards. I suspect two or three more have escaped from my folder. The most recent was just a couple of weeks ago.
• A 64-page "viewbook" sent in September of 2006. Yes, it walks like a duck and looks like a duck and quacks like a duck. This is a viewbook, although obviously larger than most.
• A 32-page book on "Multicultural Life at Colgate" arrived early in November.
• And in early August, 2007, Colgate sent a clever twinned publication: a 40-page "This is Colgate" publication featuring the connecting "webs" that students build and the available activities with a 20-page reverse attachment at the rear featuring "Just the Facts" about the school.

Is this expensive? Of course. Is it effective marketing? Only Colgate knows the conversion rates, but I suspect that in this competitive arena it is. Colgate certainly has solved the dilemma of how to stay in touch with possible students over a three year or longer recruitment cycle and it obviously took a major investment in time and money to do that.

Not everyone needs or can afford something as elaborate as this. But everyone receiving inquries two or three years before the intended enrollment date needs to invest in an integrated print and online communication plan that says "We're glad you're interested in us" and "We really do want you to enroll here."

Note the relatively inexpensive elements here... the postcards, email newsletters, and chat invitations. Use your "traditional" viewbook money to create a strong first response piece and use that whenever a student first makes an inquiry. After that, postcards and email on a regular basis, IM for individual contact with the most serious prospects, and a really strong campus visit experience will go far to win competitive advantage for residential students in a challenging recruitment environment.